Refund and Cancellation Policy

Last updated: November 6, 2026

Digital Network Media and Signage ("DNMS") provides a managed digital signage and in-store commercial radio service for businesses. The service has an installation fee and a monthly fee. All prices are in U.S. dollars (USD) and exclude Puerto Rico sales and use tax (IVU) and other applicable taxes, which are added to the invoice.

1. Installation fee and equipment

The installation fee shown in our price list is charged when the service order is signed. It covers setup, the installation visit, and the media player equipment that DNMS lends to you.

  • If you cancel before the installation visit, we refund 100% of the installation fee.
  • Once installation is complete, the installation fee is non-refundable because it covers work already performed.
  • If we cannot complete the installation for reasons attributable to DNMS, we refund 100% of the fee.

2. Monthly fee

The first month is charged on the installation date. After that it is charged automatically every month on the same date, in advance, to the card or bank account you saved when signing. The price depends on the number of screens and the plan listed in your service order.

3. How to cancel

You can request cancellation by email at digitalnetworkmediaandsignage@gmail.com, by phone, or from the client portal. We will confirm your cancellation in writing.

  • Month-to-month plan: you may cancel at any time with 30 days' notice. Service stays active until the end of the last paid period, and no further months are charged.
  • Fixed-term plan (start and end dates in the order): if you cancel before the end date, an early termination fee applies equal to the lesser of 3 monthly fees or the monthly fees remaining in the term. When the term ends, service continues month-to-month at the same price unless you give 30 days' notice that you do not wish to continue. We will remind you by email before the term ends.

4. Partial months

We do not refund parts of a month already paid or unused days, except as stated in section 6.

5. Equipment return

The media player equipment is owned by DNMS. When service ends, you must return it in good condition (normal wear excepted) within 15 days, or arrange a pickup with us. Equipment that is not returned or is damaged by misuse is charged at a replacement cost of $125 per unit. During the service, we replace at no cost any equipment that fails under normal use.

6. Service interruptions

If the service stops working due to a DNMS failure for more than 72 consecutive hours after you notify us, we credit the prorated amount for those days on your next invoice. This does not apply to failures of the location's internet, power or TV sets.

7. Failed payments

If a charge fails, our payment processor retries it and notifies you by email. If payment is still outstanding after the grace period, service is paused until the account is brought current. A pause does not cancel the order.

8. Disputes and refunds

If you have a problem with a charge, please contact us first; we respond within 2 business days. Approved refunds are returned to the original payment method within 5 to 10 business days, depending on your bank. Charges appear on your statement as DNMSIGNAGE.

9. Promotions

Any discount or promotion has its conditions written in your service order. If a promotion depends on a minimum term and you cancel early, the discount received may be included in the early termination fee, only if the order says so.